Return to Help Index| Pricing and Billing | |
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| How do I set up an account to be billed Net 30? | |
| You will need to be approved before selecting this option and your first order needs to be prepaid. Please contact our accounting department to request a credit application. | |
| Do I have to pay sales tax? | |
| You only have to pay sales tax if you are located in Virginia and California. However, if you are in Virginia or California and are tax-exempt, please click here. | |
| I have a question on my charges. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us with the order number. | |
| I need a copy of my receipt/invoice. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. You will also be emailed a copy of your order confirmation to the email given with the order. A printed sales receipt will be included with your shipped order. | |
| When will my credit appear on my account? | |
| Credits usually take 7-10 business days. | |
| When will my credit card be charged? | |
| Your credit card will be charged within 24 hours of your order being placed. | |