Return to Help Index| Order Status | |
 |
|
| Has my order shipped? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to check your order's status. You will also receive an automated email with tracking when your order ships. | |
| Can I make changes or cancel my order after it is placed? | |
| Due to our quick processing times, you can only make changes to the order 30 minutes after it is placed. If you get a PDF proof, you can make changes to the order during the proofing process. Once it is approved, we will not be able to make further changes. | |
| How do I track my order? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to track your order. You will also receive an automated email with tracking once your order ships. | |
| My order never arrived. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have actually shipped. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please note that the carrier might still have your order. It is has not been received after 3 days, please fill out the contact us submission. | |
| An item is missing from my shipment. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If they have and an item is missing, please fill out the contact us form with your order number and let us know which item is missing. | |
| How will I know that my order was processed successfully? | |
| You will receive an email confirmation shortly after your order is placed. Please check your spam or junk folder if you do not see your email confirmation in your inbox. | |
| How do I upload artwork, signatures or graphics? | |
| Most of our products allow for custom artwork. Simply choose your product, fill out all of your information and order your item. You will receive an email confirmation with your order number. Please attach a copy of your artwork or signature and email [email protected] with your order number in the subject line. | |