Shipping and Ordering PoliciesWhat does your Turnaround Time mean? Turnaround time for your job begins calculating once your order has been placed, and if there are no problems with your order (i.e. invalid credit cards or inaccurate order information). Please note our offices are closed Saturdays, Sundays and Holidays, and as a result, these days are not considered when calculating turnaround time. In addition, turnaround time does not include shipping time, and you should allow additional business days for delivery based on the shipping method you select. Acorn Sales Company, Inc. assumes no responsibility for shipping delays caused by delivery carriers or damages resulting from failure to receive merchandise on time. Our expected arrival date - also known as delivery date - is an estimate only. As a result, we can not be held responsible for delivery delays once your package leaves our facility. What can delay my order? There are several reasons for your order to be delayed but you can help us expedite your order. Some states require us to get a copy of your certificate before we can produce your order. Waiting to receive your proof of commission can delay your order. If you order a proof, we will wait to hear back from you for your approval and/or changes. Please be sure to check your spam folder especially if you have a gmail or yahoo account. If you have not received your proof within 24 hours of placing your order, please contact us as our emails might be blocked altogether. Another reason for delay is incomplete order information. If we need custom artwork, your signature for a signature stamp or additional information needed for your order, i.e. notary commission number or engineer discipline or branch. All of these reasons can delay your order as we have to wait to hear back from you. What do I do if I ordered the wrong item? We understand how frustrating that can be if you ordered the wrong item and we will work with you on getting you the items that you need. Please contact us to let us know you order number and what type of item you had hoped to order. Personalized products are not eligible for return or refunds but we will work with you to get you the items you need. What happens if I give you the wrong address? The shipping information that you give us on the order is the information that we use. Occasionally, an order is flagged by our shipping software that the address given is missing a suite number, floor number or as an unknown address. If this happens, we will call or email you to verify your address. Please get back with us as soon as possible so that your order is not further delayed. Please note if we have to reship a product to a corrected address you may be responsible for any UPS change fees along with any additional shipping charges. What happens if I need to return an item? If it was our mistake, then we are going remake the incorrect product. We hate to make mistakes but they do happen occasionally. We want to make sure that your corrected item is going out to you as soon as possible. If you had made a mistake, then we will work with you to remake your items. There will be a charge but we will work with you to get you a cost effective solution. Please be careful in how you order your items, as the information you input is the information we use in creating your products. What are shipping options and estimated delivery? We do offer a flat rate shipping pricing structure, along with RUSH options. Standard Shipping can either be through USPS or UPS. Other shipping options are UPS Next Day Air, UPS 2nd Day Air, USPS Express Mail. Estimated Delivery Times ( Standard Shipping Method If your order is placed by 11 AM EST and choose standard shipping you should expect your package:
UPS 2nd Day Air Shipping Method If your order is placed by 11 AM EST and choose standard shipping you should expect your package:
USPS Express Mail Shipping Method If your order is placed by 11 AM EST and choose standard shipping you should expect your package:
UPS Next Day Air Shipping Method If your order is placed by 11 AM EST and choose standard shipping you should expect your package:
*** Please note that these are ONLY estimated times only *** International shipments We do ship Internationally, however the Flat Rate Shipping Charges for Standard run $30.00 US for International Shipments, and please allow additional time for items to route themselves through customs. Customers who are seeking Express shipping for International Shipments, these will be billed on an actual cost for UPS Worldwide Express Service. We apologize but we are unable to offer free shipping specials to international shipments. |
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