Ordering Help

The fastest way to place a repeat order is through our website. Simply log in to your account, locate the products you would like to reorder, and place the order online.

If you need help finding a previous item or placing the repeat order, please contact us through chat or our contact form and we will be happy to guide you through the process.

Due to the personalized and detail-oriented nature of our products, we are not able to take orders over the phone. This helps make sure all spelling, licensing information, dates, layouts, and custom details are submitted accurately and in writing.

The fastest and easiest way to place a new order is directly through our website. Each product page includes the available options and customization fields needed to complete your order.

If you are having trouble placing an order online, please contact us through chat or our contact form. We can help troubleshoot the issue or, when needed, assist with processing the order manually.

Because our products are personalized and require accurate custom information, we cannot take orders over the phone. We are happy to help online or through email so the order details are clear and documented.

A PDF proof is optional, but we strongly recommend adding one if you would like to review the layout before your order is made.

If you purchase a PDF proof, we will send you a digital layout for review before production. You may request changes during the proofing process. Once the proof is approved, the order will move into production and no further changes can be made.

If you do not purchase a PDF proof, we will format your product using the information submitted with your order and our standard production templates.

Due to our quick processing times, changes can only be requested within 30 minutes after the order is placed.

If your order includes a PDF proof, you may request changes during the proofing process before approval. Once the proof is approved, the order will move into production and we will not be able to make additional changes.

For electronic seal orders, once the electronic files have been sent, the order is considered fulfilled and no further changes can be made.

Please review all order details carefully before submitting your order, including spelling, names, dates, license numbers, state information, shipping address, product type, and any special instructions.

Once an order has moved into production, we are not able to add additional items to that order.

Because our production and shipping process moves quickly, adding items after an order has started can delay the original order and create processing issues. If you need additional products after your order is already in production, a new order will need to be placed separately through the website.

If you realize you forgot an item shortly after placing your order, please contact us as soon as possible. We can only attempt to make changes or additions within 30 minutes of the order being placed, and only if the order has not already entered production.

No. Once electronic seal files have been sent, the order is considered fulfilled and no further changes can be made.

Electronic seals are custom-made digital products created using the information submitted with your order. Please review all names, license numbers, registration details, dates, state information, and spelling carefully before submitting your order.

If your order includes a PDF proof, changes may be requested during the proofing process before approval. Once the proof is approved and/or the electronic seal files have been delivered, the order is complete and cannot be changed after the fact.

After your order is successfully placed, you will be directed to an order completion page. You should also receive an order confirmation email within a few minutes.

Please review your order confirmation carefully to make sure all product details, custom information, and shipping information are correct.

If you do not receive an order confirmation email, please check your spam or junk folder. If you still do not see it, contact us and we can help confirm whether the order was received.

We accept most major payment methods, including major credit cards, Shop Pay, PayPal, Amazon Pay, Google Pay, and Facebook Pay.

We are not able to accept checks, purchase orders, or COD payments. All orders must be paid for before they can move into production.

Due to our quick processing times, shipping address changes can only be requested within 30 minutes after the order is placed.

After that, the production and shipping process may have already started, and we may not be able to make changes before the order ships.

Please review your shipping address carefully before submitting your order. We are not responsible for delays or delivery issues caused by an incorrect or incomplete shipping address entered at checkout.

Orders placed through our website use our streamlined production and shipping process, which helps reduce manual handling and processing time.

Because of this, website orders are typically 20-30% less than retail pricing for orders submitted by email or fax.

Ordering online also helps reduce errors because all product options, customization details, and shipping information are entered directly into our production system.

We handle large orders with the same care and quality as smaller orders.

If you need to order 15 or more of the same stamp or seal model with the exact same information and layout, please contact us through the contact form before placing your order. We can review the details and let you know whether special pricing may be available.

Please note that custom products with different names, license numbers, dates, titles, or layouts may not qualify for volume pricing because each item requires separate setup and production.

At this time, we are no longer accepting new resale customers.

If this changes in the future, we will update our website with the appropriate resale or wholesale information.

The best way to contact us is through our website’s contact form or chat feature.

Using written communication allows us to better review order details, customization information, product questions, and any troubleshooting needs. This is especially important for personalized products, where spelling, dates, license numbers, and layout details must be accurate.